Privacy Policy

Last Updated: August 12, 2026

Carolina Dog Coach ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect through our website and related services, how we use it, and the choices available to you.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Address or general service location

  • Information about your dog, training needs, and goals

  • Appointment and scheduling information

  • Communications you send to us

  • Billing or transaction-related information

We may also automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser and device information

  • Pages visited

  • Referring website or advertisement

  • Approximate location

  • Website interactions

  • Cookie and analytics data

How We Use Your Information

We may use your information to:

  • Respond to inquiries and consultation requests

  • Schedule appointments and training services

  • Provide and manage our services

  • Communicate with you about your dog, appointments, or account

  • Send appointment reminders and service-related notifications

  • Send marketing communications when you have chosen to receive them

  • Process transactions

  • Improve our website, advertising, and customer experience

  • Measure the effectiveness of our advertising

  • Maintain the security and operation of our website and business

  • Comply with applicable legal requirements

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, and measure advertising performance.

We may use third-party services such as Squarespace, Google Analytics, Google Ads, and GoHighLevel/LeadConnector that may collect information about your interaction with our website.

Google Analytics may collect information about website usage, device information, approximate location, and interactions with our website. This information helps us understand how visitors find and use our website and allows us to improve its performance.

You may be able to manage or disable non-essential cookies through our website's cookie settings or through your browser. Disabling certain cookies may affect website functionality.

Contact Forms and Customer Relationship Management

When you submit an inquiry, consultation request, or other form through our website, the information you provide may be transmitted to and stored within third-party platforms that we use to manage leads, communications, scheduling, and customer relationships.

These service providers are permitted to process information as necessary to provide services to us and are subject to their own privacy and security practices.

Email Communications

If you provide your email address, we may use it to respond to inquiries, communicate about services or appointments, and send marketing or informational emails when appropriate.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message or by contacting us.

Service-related communications, such as appointment confirmations or information about an active training program, may still be sent when necessary.

Text Messaging and Mobile Information

If you provide your mobile phone number and consent to receive text messages from Carolina Dog Coach, we may send messages related to inquiries, scheduling, appointment reminders, customer service, training services, and, when separately authorized, promotional communications.

Message frequency may vary. Message and data rates may apply. You may reply STOP at any time to unsubscribe from text messages. You may reply HELP for assistance.

We do not share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their marketing or promotional purposes.

We may provide mobile information to service providers or subcontractors that assist us with functions such as customer service, communications, scheduling, or message delivery. SMS opt-in information and consent will not be provided to third parties for their own marketing or promotional use.

Consent to receive text messages is not required as a condition of purchasing our services.

How We Share Information

We may share information with trusted companies that help us operate our business, such as:

  • Website hosting providers

  • Customer relationship management platforms

  • Scheduling systems

  • Email and text messaging providers

  • Analytics and advertising platforms

  • Payment processors

  • Professional advisors or service providers

We provide these parties only with information reasonably necessary to perform services on our behalf.

We may also disclose information when required by law, to comply with a legal process, to protect our rights or property, or to help prevent fraud, abuse, or security threats.

We do not sell or rent your personal information to third parties for their own marketing purposes.

Payment Information

If you make a payment electronically, payment information may be processed through a third-party payment processor. We do not generally receive or store your complete payment card information when payments are processed through these providers.

Payment processors maintain their own privacy and security practices.

Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and operate our business.

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with our business practices and applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information online can be guaranteed to be completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

  • Unsubscribe from marketing emails using the link provided in the email

  • Reply STOP to discontinue SMS communications

  • Adjust your browser's cookie settings

  • Use available website cookie controls

  • Contact us regarding your personal information or communication preferences

To submit a privacy-related request, contact us using the information below.

Children's Privacy

Our website and services are intended for adults seeking dog training and related services and are not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 through our website. If we learn that we have inadvertently collected such information, we will take reasonable steps to delete it.

Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.

When changes are made, we will update the "Last Updated" date at the top of this page. Your continued use of our website after an updated policy is posted constitutes acknowledgment of the revised policy.

Contact Us

If you have questions about this Privacy Policy or would like to make a request concerning your personal information, please contact:

Carolina Dog Coach
Raleigh, North Carolina
Email: [INSERT BUSINESS EMAIL]